Talk about being in a niche market! This fascinating article talks about Tom Persky the self-proclaimed “last man standing in the floppy disk business.”
See a Need, Fill a Need
Leveraging his experience outside of the floppy disk business as a tax attorney and software developer, Persky found opportunities to offer sales, recycling, and data transfer services.
“Because we were a tax-oriented company and had specific tax filing deadlines, we only used our duplication equipment once every quarter. For 89 days in a row, the machines would be unused and then, on a single day, we would punch out thousands and thousands of floppy disks. At some point, I looked at the machines and how they were unused for so much of the time, and I had the idea to take in other people’s laundry.” – Tom Persky
Client Feedback
Persky had a business model in mind but shrewdly pivoted to include other service offerings at the request of his customers. Clearly a business should not listen to every whim of their customers. However, the service should be added if the cost-benefit analysis indicates a profitable expansion. Contact us for help with this analysis.
“In the beginning, I figured we would do floppy disks, but never CDs. Eventually, we got into CDs and I said we’d never do DVDs. A couple of years went by and I started duplicating DVDs. Now I’m also duplicating USB drives. You can see from this conversation that I’m not exactly a person with great vision. I just follow what our customers want us to do. When people ask me: “Why are you into floppy disks today?” the answer is: “Because I forgot to get out of the business.” Everybody else in the world looked at the future and came to the conclusion that this was a dying industry.” – Tom Persky
Luck
Luck is ALWAYS a factor in business. However, it takes skill to be able to survive long enough for a chance for luck to come your way. Tom recounts how over time, the total number of floppy users decreased. Concurrently, the number of businesses that provided floppy disks went down even faster. Tom occupies the niche between those two curves.
Circling back to seeing a need and listening to customers. Opportunities will present themselves when you keep your eyes and ears open.
“Another thing that happened organically was the start of our floppy disk recycling service. We give people the opportunity to send us floppy disks and we recycle them, rather than put them into a landfill. The sheer volume of floppy disks we get in has really surprised me, it’s sometimes a 1,000 disks a day.” – Tom Persky
Know Your Market
Persky knows his market. A.K.A. customers. Your market (customers) are not only those that you’ve identified but also those you did not know use your (or your competitor’s) product. Knowing your market takes a lot of research and asking questions.
“Take the airline industry for example. Probably half of the air fleet in the world today is more than 20 years old and still uses floppy disks in some of the avionics. That’s a huge consumer. There’s also medical equipment, which requires floppy disks to get the information in and out of medical devices. The biggest customer of all is probably the embroidery business though. Thousands and thousands of machines that use floppy disks were made for this, and they still use these.” – Tom Persky
Tom Persky truly fell into the floppy disk business but made smart decisions to capitalize on the opportunities that came up. Part of it is luck, but part of it is also making the right decisions long enough to be lucky.
See our posts: Importance of Niche-ing, See a Need, Fill a Need, and Product Life Cycle for more related information.